I wanted to test something in Diagnostic startup mode. For some reason upon reboot, my PC showed my account picture with an error saying "Something happened and you PIN isn't available. Click to set up you PIN again." When I click on Set up my PIN, there is a pause, then I get the same message again. When I click on it again, I often get a dialog window saying "Search for app in the store" but if I choose yes, nothing happens.

I've Googled and found this thread with no answer.

I've rebooted into Safe Mode using the Recovery Reboot Screen with no luck.

1 Answer

OK To fix this specific issue, I had to do the following:

1. Hold Shift and click the power icon, choose "Restart" and wait until you see the blue Windows recovery screen.
2. Choose "Advanced" and choose Command Prompt
3. You'll restart and you should be put to a screen where it asks you for your MS Password. Input that and you should get a Command Prompt.
4. Input the following commands:
5. move c:\windows\system32\utilman.exe c:\
6. copy c:\windows\system32\cmd.exe c:\windows\system32\utilman.exe
7. Restart your computer.
8. On the login screen, now click the "Ease of Use" icon at the bottom-right next to the Power button.
9. A command prompt will open.
10. Type "msconfig"
11. Change the "Startup Selection" to "Normal Startup"
12. Restart the computer.

From there you should be able to log in with your PIN as usual. The last step is to clean-up what you did and re-enable accessibility:

1. Open a folder explorer and go to C:\
2. Copy the "Utilman.exe" file from there into the C:\Windows\System32\ folder
3. It'll ask for administrator privileges, Continue, and you should be back to normal.