When I upload or download a file (size irrelevant), Google Drive goes offline within 2 seconds. This is repeatable, and occurred suddenly beginning around Dec-09/10. I can longer upload / download any file since. My Windows 10 is updated to 21H1.
• I am not using Google Drive on the Desktop: I always click to: [drive.google.com] in order to upload or download.
• My laptop has 16GB RAM, 512GB SSD, Intel i7 8th gen processor.
• I am NOT doing any synchronization with any other device. These settings are OFF. Googledrivesync.exe DOES NOT RUN on my laptop.
• Going offline happens even when I use the Microsoft EDGE browser. I haven't tried Firefox yet.
• I have OFFLINE DOCS setting turned off all the time.
• I don’t use Google Docs.
• I have reset all my Chrome/Google Drive settings to default, and it still goes offline.
• My internet connection is 300 mbps, and I am the only user of this connection.
• Besides my laptop, the only other device using this internet connection is my smartphone on WiFi. My smartphone is rarely used to surf the internet, as I prefer using my laptop for all internet related activities.
• When I visit and upload/download to/from any other website, I never go offline. I must have some incorrect setting on Google Drive.
Screenshot of the OFFLINE message from Google Drive follows:
1 Answer
It's very likely that the problem is caused by the Internet connection.
According to Enterprise networking for Chrome devices (this is the first relevant googling result that I found) your connection is in the minimal bandwidth range (0.2 - 0.5 Mbps) for editing Google Drive documents.
Bandwidth considerations
The amount of network bandwidth you need depends on how the Chrome devices will be used. For general web browsing and editing Google Drive documents, 0.2-0.5 Mbps per concurrent session at a minimum should provide satisfactory performance.
It's very likely that a better Internet connection will help. Try using an Internet connection with a bigger bandwidth or by using Google Drive for Desktop.
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