I am using Windows 8.1 Pro and trying to enable bluetooth but I don't see any option to enable it. I visited:
- System Tray
- Change PC settings
- Control Panel
- services.msc
Non of these helped. I remember that I used bluetooth to share some files about a month ago in Windows 10 but later I switched to Windows 8. This is really surprising behavior for me. I have included some screenshots below:
PC settings:
Control Panel:
System Tray:
Windows Search:
Device Manager:
services.msc:
I also navigated to this site but useless.
I tried connecting external bluetooth which worked and all the options showed up.
This is the link to my laptop softwares on official hp site: .
How do I enable my bluetooth and why is it not showing up?
86 Answers
You are apparently missing some drivers and the Bluetooth stack (Broadcom 2070 Bluetooth).
Here are some sources for drivers :
HP Support page for the EliteBook 8460p Notebook PC
Enter your operating system details and have a look at the items under "Driver-Network". Download and install the drivers for the Qualcomm Atheros QCA9000 and the Sierra Wireless Driver. Try to install them both and reboot even if one didn't install correctly.
Driver Scape HP EliteBook 8460p Drivers Download page
Download packages under the branch of "Bluetooth Drivers". If two packages have the same name, use the one that is the most recent. If you have an error message, report on it and try the next-recent version.
If this does not help, please let us know the identifier in Device Manager of the Unknown device under Other devices. You may find that by right-click on the Unknown device, choose Properties, click on the Details tab, in the Property drop-down list choose Hardware IDs, right-click the displayed Value and choose Copy. Let me know what you find.
14So I've looked on HP's site for a Bluetooth driver. Your laptop likely was previously using the Windows 7-compatible Bluetooth driver on Windows 10.
Here is a link which places you at the right place on the page. It is at the top. Download and install the driver, and you should be able to use Bluetooth devices with ease. Just because this driver is not listed in the 8.1 support does not mean that it won't work. It simply means that they have not tested it.
I would like to add however, that Windows 8.1 is slowly approaching its' end of life and I recommend switching back to Windows 10.
Here is a more direct link to download.
Edit: Since you're receiving compatibility errors, try this link
8Try updating the Bluetooth drivers on your computer. I use this site , but you can find a specific driver specifically for your Bluetooth
I had the same problem. Here's how I fixed it.
- Go to Control Panel -> Administrative Tools.
- Click on Computer Management. Select the Device Manager Option on left of the screen.
- Click on the arrow next to Bluetooth. You will see adapter name.( In my case - Qualcomm Atheros AR3012 adapter.
- Right-click on the adapter and select Disable. Go to desktop and refresh (f5).
- Again Right-click on adapter and select Enable option. This fixed my Bluetooth problem and hopefully yours too!
The HP Support site you linked to states that laptop uses the Qualcomm Atheros QCA9000 WiFi chip set and some of the chip sets in this family have the WiFi and Bluetooth on in the same hardware.
Try installing the wireless LAN driver from that site. Windows may currently be using a default driver that does not support the advanced features (like Bluetooth) of that chip set.
I've had the same symptoms before and finally (after going through most of the above suggested steps) realised that my bluetooth adapter was not plugged in fully (at the back of my PC)!!!
I realise you have a laptop and I assume the bluetooth is internal? However do you have a hardware switch on the laptop body which could be set to off? Or perhaps one of the function keys for flight mode switched on? Always worth checking :P
1
