I have a former job accourt in Outlook, that I wanted to remove, but keep mails. I followed the steps provided by this link, removed the account.
I mean, I did exactly that the Step 2 said to do:But at the Step 4 I can't retrieve the corresponsing file.
Outlook warned me that I will lose offline data, something like this, but I was confident as the article stated I will be ble to backup mails...
However, after account removal and doing File > Open & Export > Open Outlook Data File, there were no my removed account data in the list.It states, "Up to now, the email account has been removed from you Microsoft Outlook, but folders of this email account are still on the Navigation pane. "
However, I can't find it, please advise what to do to restore the removed account mails and keep them archived.
61 Answer
What's the type of your account(pop,imap or exchange)?
As I know, for pop accounts, the type of data file is .pst, and we could import it directly from this default location: C:\Users\Username\Documents\Outlook Files.
However, if you are using IMAP or Exchange account, the type of data file is .ost, the default location is different: C:\Users\Username\AppData\Local\Microsoft\Outlook, and we couldn't import this type of file directly.For this issue, if you still could log in this account in Outlook, it's suggested to export your emails as .pst file and import it, then you could remove the account.
Here is the specific steps:
- log in your account in Outlook and export the data
file(File>Open&Export>import/export>Export to a file>Outlook data
file (.pst)> choose the folder>choose the saving location)
- Import the data file(File>Open&Export>import/export>import from
another programs or file>Outlook data file (.pst)>choose your import
file)
- remove your account(File>Account settings>Account settings>choose the account>remove)
Hope that would be helpful to you.
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