It's a long time problem - Windows 10 is shutting down instead of going to sleep or hibernate.

All the power settings are set to sleep/hibernate/nothing for power button/closing lid/idle etc. And still - sometimes it's just getting shutdown!

Any idea?

*Windows 10, Version 1607 build 14393.726
Laptop - Asus N550JV*

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Updates:

• April 2018: Version 1709 build 16299.371
  • Still happening, I even went through a complete drive wipe and clean install.
• May 2018: Version 1803 build 17134.1 - still happening.
• January 2021: Version 20H2 build 19042 - same thing.

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4 Answers

This seems to be in general related to power management of the device Intel(R) Management Engine Interface in Device Manager under System devices.

In device properties, You can uncheck/ untick the Allow the computer to turn off this device to save power option. This is described graphically here (also the source of the screenshots!).

3

Many people have had this error and oftentimes the cause is different, but I want to post a solution I found that completely solved it for me. This problem is caused by an erroneous driver in Windows (that is why Linux and Safe Mode work fine). In most cases, it seems that the device responsible is 'Intel(R) Management Engine Interface' (under 'System devices' in device manager). To solve the problem, you need to right-click and disable the device or roll back the driver to anything older than 11.xxx, don't uninstall the device because you will need to reinstall it manually if this does not fix the problem. For me, disabling it worked and the computer now behaves normally.

I know this will not fix the problem for 100% of cases, but this is the most commonly successful solution that I have found online. I have also found people saying sound card and graphics drivers are to blame, but I have not tested those so I am not sure.

6

So I had the same issue since the last Windows update (also an Asus laptop). Finally managed to resolve it. I think what happened was that it somehow lost the original settings, became null or something. To resolve just go to the power setting option and under the "When I close the lid" change it to "do nothing" and save. Then open it again and change it back to "Sleep" and save. Should work now.

2

Just solved the issue on my laptop. In my case, I had to update to the latest Intel MEI driver (or replaced it with the right version? See note below).

Steps I took:

• Went to Intel Download Center and searched for Intel MEI
• Looked for "Intel® Management Engine Driver for Windows 8.1* and Windows® 10", downloaded, and extracted.
• In Device manager, under System Devices, I right clicked Intel(R) Management Engine Interface, then Update Driver -> Browse my Computer -> Browse.
• Navigated and selected the consumer MEI driver under Cons\WindowsDriverPackages\MEI\win10
• Clicked next. I was informed that the driver had been successfully installed. The driver version reflected that, changing from 11.some.thing into 1904.12.0.1208
• Rebooted

On next reboot, I tested stuff out, and everything worked fine. The shutdown instead of sleep issue was fixed.

I'm guessing that Windows Update installed the wrong drivers for my laptop given that the version numbers are wildly different. In contrast to another top voted answer, I had to update as there was nothing to roll back to.

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